Innovative Customer Experience

In this episode, our host John Rebecchi (M.B.A. ’83), Ph.D. welcomes Golan Shaked (B.S. '97, M.B.A. '00), Chief Commercial Officer of Kiwi.com, a leading global travel tech company. Golan's background in tech marketing and strategy will give us a unique preceptive on how technology connects with consumers. He has worked in traditional advertising and had builded a career working in tech companies from music streaming to booking travel and venturing into the metaverse. 

Golan will share insights on how to find opportunities in crowded markets, how observation informs the innovator and importance of providing innovative customer experience.